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Dress had several imperfections. Arrived about my house; inspected it within 2 hours of delivery; called customer service about returning; took pictures and The next day I was at UPS returning.

Item has been received but still haven’t received an email about my refund. Also no invoice was included in the box with dress.

Product or Service Mentioned: Promgirl Dress.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 private and 1 public responses to the review from Mar 31.
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Promgirl Verified Representative

We apologize the designer dress had any loose beads! All returns can take up to 5-10 business days to process from when we receive them, but you will be emailed once it is complete.

If you still need any assistance, please email us your order number to with "Pissed Consumer" as the subject. Thank you for your understanding!

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