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I returned a dress that ran very small.I was aware that there would be a 10% restocking fee and an $8 return shipping fee.

I was disappointed, however, because the package arrived to Promgirl on February 8 according to the UPS tracking number, but I did not receive a confirmation that the return was being processed until late on February 13. To make matters worse, the email said it would take 3 - 5 days to process the return.

This is a long time to wait for a refund.I was billed immediately, before the dress even shipped; I would think that a return could be processed in fewer than 10 days, particularly since I was charged a $25.80 for this service.

Review about: Promgirl Dress.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $25.

Preferred solution: Let the company propose a solution.

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PromGirlSupport
Middletown, Delaware, United States #1289822
Promgirl Verified Representative

It can take 5-10 business days to process your return from when we receive the item but you are emailed as soon as it is complete!Unfortunately the additional 2-5 business days is the processing time for your bank.

Often the bank is able to return the funds sooner than this time allowed so please be sure to check your balance as needed.We apologize for any inconvenience this may have caused!

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