My teenage daughter ordered several dresses online with the intent to try them on and decide. Promgirl refused to take the dresses back (even with tags and in original packaging) if a return request was not requested, pictures taken of the dress prior to return...
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I ordered a dress in a medium and when it came in I was heartbroken that it didn’t fit. I talked to an online service rep and he was very helpful in getting me to send back the dress to order a bigger size. Shipping back was free which is great and my new dress got...
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Promgirl - Loved it

The dress looks great. I love it

Promgirl - Great

I ordered my dress took about 3 or 4 days to come in . This is a really good website, I got one of my prom dresses from here and then a military ball dress and hopefully more event. Love prom girl
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
The only reason I gave this website 2 stars is because my order came 2 days after placing it, and overall the material of dress was well made. HOWEVER, the size guide is COMPLETELY INACCURATE. The bust on the dress I ordered was WAY too small. I'm 5'7 with a 34 inch...
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I order my daughter prom dress from Prom Girl. The dress is made of cheap material. Does not look anything like the dress in the picture. I just contacted customer service to exchange because it cost $170.00 The Girl in chat customer service asked for my order number...
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Promgirl - Dress Review
A beautiful dress, fits well, need some altercations done (i'm 5'2 and wear a 32E alterations are always expected). Really excited to wear it for prom, the material is very nice and not heavy, and just sparkly enough without rubbing or irritating my skin. The sizing...
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I liked
  • Fast ship
I didn't like
  • Customer service
The dress was beautiful, the lace and beading is so pretty and the collar and waist line rhinestones really set it off...but too small in the waist. So I contacted customer service for an exchange - they made it so easy. The entire process from first dress being...
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I ordered an expensive dress that did not fit me at all and when I tried returning it the next day for a full refund, customer service was rude and was not interested in helping, just continued to blame me because it was in the terms and conditions that if you get a...
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The exact same thing happened to me!! Luckily my dress was on the lower end than most of the dresses on there, but that really doesn't matter because I still lost money for a ...

The dress quality was lovely, the size was wrong and I measured myself correctly (I used to sew, so I know how to). I had no shipping option as an international shopper and had to pay so much in taxes when the item arrived, which obviously was not prom girl's fault,...
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