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Exchange, Refund and Cancellation Policy
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promgirl has an unusual return policy...one must request a return authorization within 7 days.seven days!

in 2017! and they don't give you this information until it is too late i have ordered clothes and shoes from many retailers and have never had a problem returning the items when they didn't work out. with such a strict return policy, one would think that promgirl would include it in at least one of the emails they send (order confirmation, shipping notification, etc.) so now that my daughter did not wear the dress we purchased and i access the returns page on the promgirl website, it tells me i'm not eligible for return. what about store credit?

nope, not eligible for that either, apparently.ugh

Review about: Promgirl Dress.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $59.

Preferred solution: Full refund.

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PromGirlSupport
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Promgirl Verified Representative

Due to the seasonal nature of our merchandise, we do ask that customers contact us within 7 days to receive the return authorization number.Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions.

Always feel free to contact us before an order is placed if you have any questions and we would be happy to help!We apologize for any misunderstanding with our policy!

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