Product: Promgirl Customer Care Clear all filters (20 of 20 reviews match)
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Promgirl.com- and I gather there might be several other front companies with different names but the same owners- caters to young girls yet boasts a ridiculously draconian return policy, demanding that returns be issued within 7 days of receipt. It's on me for not...
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1.0
Product
Promgirl Customer Care
#1258591
I had to return a dress because it was the incorrect size.when I spoke to the online chat Courtney was very helpful! She told me to call customer support. I still had to pay the restocking fee but it was only $8 instead of the $30 restocking fee when you refund to a...
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Product
Promgirl Customer Care
#1226204
The actual store itself in seacacus has many options of dresses and was well Organized, but the workers are rude and clueless. I asked if I could get a new dress because someone wrote in pen all over the the size I needed— and they only had that one dress— and he...
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PromGirlSupport
PromGirlSupport
Promgirl Verified Representative

We're sorry to hear of your experience and apologize for any inconvenience this may have caused. If you can please provide us with the name of the consultant via email, we'd a...

2.5
Product
Promgirl Customer Care
#1222817
I would not recommend your store due to the rigid return policy. I wanted to return a dress that was shipped and received on 3/16 and did not decide on it until after the 7 days. It was 10 days to be exact so I was over by only 3 days. When I contacted the customer...
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Product
Promgirl Customer Care
#1219533
The customer support agent was very short and rude with me when I asked questions to understand more about the complicated exchange process.My friends and family have also had difficult experiences with the rude agents as they do not help you with your needs and are...
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3.2
Product
Promgirl Customer Care
I liked
  • Quality
  • Price
I didn't like
  • Customer service
#1213975
I ordered a dress in a medium and when it came in I was heartbroken that it didn’t fit.I talked to an online service rep and he was very helpful in getting me to send back the dress to order a bigger size. Shipping back was free which is great and my new dress got...
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4.8
Product
Promgirl Customer Care
#1208388
Went to look for Prom dress for my daughter.Selection seemed big. Showed the picture and item number of dress we saw online and was told if they had it would be on that rack. I asked if they could look it up by item number.....NO was the answer. After I found it I...
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1.7
Product
Promgirl Customer Care
#1200182
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Promgirl - Returned dress and go not store credit

i only tried on the dress and it was the wrong size. i returned the dress about a week and a half ago and havent gotten any email about store credit
3.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
Promgirl Customer Care
#1106758
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Promgirl - Customer service

After purchasing a dress that ended up being the wrong size, I returned the dress for store credit. But, after being anxious about getting my dress in the new size I contacted customer support to request a rush on my store credit code. Instead, they offered to refund my credit card if I needed to purchase a new dress now instead of waiting for the store credit to be processed.
2.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Promgirl Customer Care
#1080965
I ordered a dress off of PromGirl recently in a size too big and had it returned for a smaller sized dress. I forgot to apply the store credit that I received from my last return and emailed them about the situation, and it turns out that you can't apply store credit...
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4.5
Product
Promgirl Customer Care
#1031194