Not resolved
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

The dress is beautiful, but the sizing chart is off. Said my daughter needed a large, but indeed she is a small.

Still waiting to see if the exchange comes on time for her dance. Haven't heard back yet from customer service tho have sent 2 emails, so I hope it makes it here by the 30th of September.

The prices are very reasonable and hopefully will be able to order again for Snowball and maybe Prom coming up soon. Would recommend fixing the size charts though or having a faster way to do a direct exchange so the dresses arrive more promptly without suffering the anxiety of wondering if I need to find a substitute at the last minute.

Review about: Promgirl Party Dress.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $149.

Preferred solution: Just a simple size exchange in a timely matter.

I liked: Selection and pricing.

I didn't like: How slow exchange is.

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