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Promgirl - Terrible experience: they sent product with defect and then would not allow exchange/refund
Promgirl - Terrible experience: they sent product with defect and then would not allow exchange/refund
Promgirl - Terrible experience: they sent product with defect and then would not allow exchange/refund
Promgirl - Terrible experience: they sent product with defect and then would not allow exchange/refund
Purchased a homecoming dress for my daughter and when we took it in to get altered we noticed many defects, holes and tears in the mesh outer skirt cover that were not noticeable until we were in better lighting. Prom Girl says they can't refund because we were passed...
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firebird16201_75
firebird16201_75

my daughter Just ordered one of these dresses I hope it doesn't come like this one I will call my credit card company if it does

Anonymous
Anonymous

Oh horror.

I didn't like
  • Customer service was absolutely the worst experience
#1114215
I ordered a dress off of PromGirl recently in a size too big and had it returned for a smaller sized dress. I forgot to apply the store credit that I received from my last return and emailed them about the situation, and it turns out that you can't apply store credit...
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4.5
#1031194
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Promgirl Dress Review

The size was true to online measurements. The detail on the dress was absolutely beautiful.Definately worth the price. The only negative thing was that the dress smelled like someone had worn it. It had a strange perfume smell on top and the bottom smelled brand new.
4.9
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Geneva, New York
#947293
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Prom Dress Review

The return policy is horrible! Unbelievable angry! Never purchasing any clothing here again!
1.0
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Exchange, Refund and Cancellation Policy
#830499
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Promgirl Online Order Review

Don't buy fro promgirl. The sizing is not right and it doesn't look like on their site. The color is different and the fabric and the eblishments are different. There is no returns or exchanges on most of the stuff.
2.2
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#811599
Promgirl - Dress Review from Brooklyn, New York
Promgirl - Dress Review from Brooklyn, New York
Promgirl - Dress Review from Brooklyn, New York
I received the "wedding" dress and it looks nothing like the picture. The fabric is cheap. The sleeve were not longsleeve, the buttons don't match the holes.Some of the loop are missing, the buttons are NOT lined up in a straight line.The sequins on the mesh were not...
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Ricochet-Rabbit
Ricochet-Rabbit

A bargain basement priced wedding dress ordered online...gee, what can go wrong with that?

#556792
I placed an order with promgirl.com for 20% off and Free shipping with a purchase of $100.00 dollars. I had spent over $200.00 dollars. They did not give me what they advertised. Got the credit card bill and discovered it called them and they rejected the offer and...
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PromGirl
PromGirl

We are very sorry that our customer service team was not helpful in solving your issue. We are having trouble locating your order based on the information above. We\'d like to...

#324585