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i ordered my prom dress, and it was beautiful.i measured myself and ordered the dress in the size i matched measurements with.

i do have a larger chest, but the MEASUREMENTS online matched up. i got the dress and surprise it didn't fit! i do not have a picture of the dress at this very moment because i'm am now paying for alterations. the beads from my dress also fell off as soon as i took the dress out of the bag.

i also was reading other reviews and you have to pay a 10% restocking fee if you return the dress, but it says free returns online?

that's ridiculous.safe to say i'm never ordering from here again.

Review about: Promgirl Dress.

Reason of review: Bad quality.

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Anonymous
#1317598

I read the fine print and it did say 10% restocking fee under return policy also from other reviews people said u had to look at the sizing chart for that brand. Either way I'm sorry and hope u get it worked out I haven't ordered from them I'm doing research now but I wanted to leave this so maybe someone can learn from ur mistakes. Best of luck

PromGirlSupport
#1315850
Promgirl Verified Representative

We're sorry to hear you weren't pleased with your experience!The size charts provided are from the designer or manufacturer of the item to be used as a guide.

Please note you will need to use the measurement for the fullest part of your bust, not the bra size. The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or for a full store credit.

Please note the option for store credit would not have a restocking fee deducted and is valid for 5 years from when it is issued.Always contact us when the item arrives if you have any concerns and we would be happy to help!

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