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3.4

The customer support agent was very short and rude with me when I asked questions to understand more about the complicated exchange process. My friends and family have also had difficult experiences with the rude agents as they do not help you with your needs and are very blunt in their responses.

I'm very disappointed, as other companies are very helpful and friendly when there is any issues with purchases opposed to prom girl.

They need to fix the way they respond to customers, so they don't get so frustrated to simply exchange a dress. I have received dresses in the past and have gone through the same process of dealing with the rude associates and hope this gets fixed

Reason of review: Poor customer service.

Promgirl Pros: Price, Quality.

Promgirl Cons: Customer service.

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