Promgirl - DON'T BUY FROM THIS UNETHICAL COMPANY! THEY SCAM ON RETURNS!
I bought a homecoming dress for my daughter, but she decided she didn't care for the style. It was past the 7 days, so I emailed the company and they agreed to do a "one time return exception".
I shipped the dress back to them, and they are now refusing to refund me or issue a merchandise credit, AND they won't send the dress back to me that I PAID $358 FOR!!! This company is unethical and should not stay in business!! DO NOT BUY FROM THEM!! There are many other ETHICAL online dress companies that will return/exchange dresses with no issues!
This company doesn't care about returning customers AT ALL! BEWARE..these people are crooks!!!
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $358.
Preferred solution: Full refund.
Promgirl Pros: Dresses looked nice online, Previous purchases.
Promgirl Cons: Quality of most recent purchase, Return policy, Customer service and return policy, Customer service did not do what they said they would do, Return and exchange process.
Location: Macomb, Michigan
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
We're sorry to hear of your experience! If for any reason a return could not be accepted, it could be returned back to you.
Please email your order number with the subject "Pissed Consumer" to Vip@PromGirl.com so we can look into this further for you. Thank you!