First purchase and first time using this company as we won a gift card at an auction. Busy working Mom didn't have time to have daughter try on outfit until 10 days later due to work and travel schedule.
Didn't't fit when we tried on together. Was not aware of 7 day return policy. Now I just wasted $50.00 of my hard earned money. I left a voicemail message for customer service and sent an email as well.
I received no response to email. A woman left me a voicemail message telling me it wasn't her job but that they have a 7 day return policy.
I have never heard of a company having a 7 day return policy. I will not be shopping here ever again once use up my gift card.
Product or Service Mentioned: Promgirl Dress.
Reason of review: Return, Exchange or Cancellation Policy.