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The dress came in with a little black dark spot in the front and I had no time dealing with this since the wedding ceremony was in two days after I received the order. I tried to wash it off after the wedding ceremony but it did not go away. I was a little bit...
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#1089173
The dress came at the expected time and it fit perfectly! I had to pay for expedited shipping because I needed it urgently and it came within the time frame. I ordered an extra small and I was scared it wouldn't fit but it did. Though it was a bit too long, which I...
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4.8
#1069542
Although the party isn't for a while I know it'll be a hit. I am already getting complements on the dress just from friends and family seeing it. The style suits me and hugs my curves well. I know it'll be the life of my birthday party :).. I enjoy the cut and style...
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5.0
#1067794

First Time w/ PromGirl

Promgirl
#1089608
Will definitely shop here again. So easy, so many choices, and customer service was great! I found the dress I was looking at on a couple of sites, and PromGirl's price was a third of the others.
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Promgirl - Customer service

Promgirl
#1080965
2.8
After purchasing a dress that ended up being the wrong size, I returned the dress for store credit. But, after being anxious about getting my dress in the new size I contacted customer support to request a rush on my store credit code. Instead, they offered to refund my credit card if I needed to purchase a new dress now instead of waiting for the store credit to be processed.
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Promgirl - Surprised

Promgirl
#1078913
3.4
I was surprised about the 135 euros I had to pay extra when receiving my dress for duties, whyle i already had paid 335 euros for the dress and shippibg costs
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Promgirl - Awesome

Promgirl
#1068930
4.5
I have orderd a few dresses over the past time and they always came on time or even before the event , which is great. Thanks Promgirl for outstanding customer care.
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f I could do less then 1 star I would. This dress is awful. The lining of the dress is thicker on the top then it is on the bottom (not seen in photo on website. Picture makes it look like one solid lining but it's not) The bottom is see through. I tried it with a slip...
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PromGirlSupport
PromGirlSupport
Promgirl Verified Representative

We're sorry to hear the designer dress wasn't as expected! We hope you love your purchase, but if you are not satisfied, we accept returns for a refund less a 10% restocking f...

1.0
#1066885
promgirl has an unusual return policy...one must request a return authorization within 7 days. seven days! in 2017! and they don't give you this information until it is too late i have ordered clothes and shoes from many retailers and have never had a problem returning...
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PromGirlSupport
PromGirlSupport
Promgirl Verified Representative

Due to the seasonal nature of our merchandise, we do ask that customers contact us within 7 days to receive the return authorization number. Please see our full policy located...

1.0
#1060029
Promgirl - Excellent Service
Very pleasant experience. Very easy to conclude the purchase online. The dress arrived sooner than expected and the quality of the dress surpassed my expectation. The dress is as beautiful as seen in the photo or even more gorgeous. True to its size. I normally wear a...
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4.6
#1059290
I'm not one to purchase clothes online, but I needed a dress for a quinceanera that was cocktail attire and I had nothing to wear and it was very last minute so I thought i'd give it a shot and buy a dress. I ordered it on Thursday the week before, so it came in 2 days...
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4.5
I liked
  • Large selection
  • Price
  • Quality
#1058085
I have placed my order on the 24th of May and paid for one business day delivery. The reason why I chose one business day option was that one of my friends was in Chicago and she was coming back to Turkey on the 26th. It was supposed to be in Chicago on the 25th but...
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PromGirlSupport
PromGirlSupport
Promgirl Verified Representative

We do our best to provide quality customer service for every order and we're sorry to hear about your experience! After looking into this further, there was indeed a delay by ...

#1054721
I am very disappointed with the return policy. I am now stuck with a credit I do not want and / or a dress I do not want. Never again! I realize I should have reviewed the policy first and will take that lesson to further purchases on other websites. Teenage girls are...
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3.0
I didn't like
  • Return policy
#1051821
First purchase and first time using this company as we won a gift card at an auction. Busy working Mom didn't have time to have daughter try on outfit until 10 days later due to work and travel schedule. Didn't't fit when we tried on together. Was not aware of 7 day...
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#1050729