filters
state:
Show
city:
Show
product:
Show
Promgirl - Terrible experience: they sent product with defect and then would not allow exchange/refund
Promgirl - Terrible experience: they sent product with defect and then would not allow exchange/refund
Promgirl - Terrible experience: they sent product with defect and then would not allow exchange/refund
Promgirl - Terrible experience: they sent product with defect and then would not allow exchange/refund
Purchased a homecoming dress for my daughter and when we took it in to get altered we noticed many defects, holes and tears in the mesh outer skirt cover that were not noticeable until we were in better lighting. Prom Girl says they can't refund because we were passed...
Read more
I didn't like
  • Customer service was absolutely the worst experience
#1114215
My daughter loves the dress we purchased, however, it does not fit her petite body. It makes her look very broad across the chest and shoulders. I went online to get a return authorization and found out I am out of my time limit. Very disappointed to say the least!! My...
Read more
#1112246
Promgirl - Homecoming Dresses
The two dresses that we ordered for my daughters from Prom Girl were exactly what we were expecting after looking at the photos. the dresses came in and once we opened the boxes we knew we made the right choices. We ended up having to return one and reorder. The two...
Read more
4.5
#1103265

Promgirl - Returned dress and go not store credit

Promgirl
#1106758
3.4
Details
i only tried on the dress and it was the wrong size. i returned the dress about a week and a half ago and havent gotten any email about store credit
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Promgirl - Happy

Promgirl
#1106121
Came fast looked like picture. No complaints! Would order again for prom
Comment
Show

Promgirl - I love prom girl

Promgirl
#1104931
I have gotten 4 dresses for 1 prom and 3 homecomings from prom girl and they have been AMAZING. Such beautiful dresses!
Comment
Show

Promgirl - Awful

Promgirl
#1104619
3.5
Details
The dress took longer than expected to arrive, was cheaply made, and was super difficult to return
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
The dress is beautiful, but the sizing chart is off. Said my daughter needed a large, but indeed she is a small. Still waiting to see if the exchange comes on time for her dance. Haven't heard back yet from customer service tho have sent 2 emails, so I hope it makes it...
Read more
4.0
I liked
  • Selection and pricing
I didn't like
  • How slow exchange is
#1102939
I purchased 2 dresses and my daughters tried them on and they were both too big. I went off their measurements and size guide. There are not free returnsor free shipping. I took the site credit so i could get my full credit back. I sent both dresses back in the same...
Read more
2.5
#1101955
I’ve been trying to call your customer support for 5 days now. Every time I call it says the line has been disconnected, probably because of Hurricane Irma. Because we were affected by the storm, I am only just now able to email you. The dress I received was awful. It...
Read more
1.6
I didn't like
  • Return policy and quality of the dress
#1100450
The dress came in with a little black dark spot in the front and I had no time dealing with this since the wedding ceremony was in two days after I received the order. I tried to wash it off after the wedding ceremony but it did not go away. I was a little bit...
Read more
#1089173
The dress came at the expected time and it fit perfectly! I had to pay for expedited shipping because I needed it urgently and it came within the time frame. I ordered an extra small and I was scared it wouldn't fit but it did. Though it was a bit too long, which I...
Read more
4.8
#1069542
Although the party isn't for a while I know it'll be a hit. I am already getting complements on the dress just from friends and family seeing it. The style suits me and hugs my curves well. I know it'll be the life of my birthday party :).. I enjoy the cut and style...
Read more
5.0
#1067794

Contact Promgirl

Mailing Address:
PromGirl, LLC.
105 Sleepy Hollow Drive
Middletown, DE 19709
Phone:
(888) 843-7766
More
f I could do less then 1 star I would. This dress is awful. The lining of the dress is thicker on the top then it is on the bottom (not seen in photo on website. Picture makes it look like one solid lining but it's not) The bottom is see through. I tried it with a slip...
Read more
PromGirlSupport
PromGirlSupport
Promgirl Verified Representative

We're sorry to hear the designer dress wasn't as expected! We hope you love your purchase, but if you are not satisfied, we accept returns for a refund less a 10% restocking f...

1.0
#1066885