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Ordered my daughter's prom dress in April and when the dress arrived, the measurements were totally wrong. We measured my daughter and ordered her dress accordingly to there measurements. We ordered a medium which started was a 36" bust line. But what we received was a...
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1.5
#1139921
Promgirl - Terrible experience: they sent product with defect and then would not allow exchange/refund
Promgirl - Terrible experience: they sent product with defect and then would not allow exchange/refund
Promgirl - Terrible experience: they sent product with defect and then would not allow exchange/refund
Promgirl - Terrible experience: they sent product with defect and then would not allow exchange/refund
Purchased a homecoming dress for my daughter and when we took it in to get altered we noticed many defects, holes and tears in the mesh outer skirt cover that were not noticeable until we were in better lighting. Prom Girl says they can't refund because we were passed...
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firebird16201_75
firebird16201_75

my daughter Just ordered one of these dresses I hope it doesn't come like this one I will call my credit card company if it does

Anonymous
Anonymous

Oh horror.

I didn't like
  • Customer service was absolutely the worst experience
#1114215
My daughter loves the dress we purchased, however, it does not fit her petite body. It makes her look very broad across the chest and shoulders. I went online to get a return authorization and found out I am out of my time limit. Very disappointed to say the least!! My...
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#1112246

Promgirl - Wonderful!!!

Promgirl
#1147311
4.8
Details
It took only a week to ship! It was packed away perfectly, and I loved that the bottom of the bag was already tied! When I pulled the dress out of the back and tried it on, it looked absolutely beautiful! Love love love!
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Promgirl - Dress is longer than it looks on lone

Promgirl
#1146347
2.5
Details
The dress is way longer than it appears to be on the website. Do not buy anything from this website unless you’re 100% sure it will fit. The 10% restocking fee is a joke. None of the competition does this.
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Promgirl - Wounderful

Promgirl
#1143388
5.0
Details
I bought my grad dress online using the prom girl size chart, it fits perfectly! It is just as beautiful as the picture and fits like the model shows.
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Promgirl - Horrible return policy

Promgirl
#1141928
3.0
Details
This dress is pretty but the sequins were cutting my skin. I️ went to return and they only offer 7 days to get it back! We were gone for thanksgiving so by the time I️ got home and tried it on I️ missed the 7 days!!!! Super upset!!!!
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Promgirl - Homecoming Dresses
The two dresses that we ordered for my daughters from Prom Girl were exactly what we were expecting after looking at the photos. the dresses came in and once we opened the boxes we knew we made the right choices. We ended up having to return one and reorder. The two...
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4.5
#1103265
The dress is beautiful, but the sizing chart is off. Said my daughter needed a large, but indeed she is a small. Still waiting to see if the exchange comes on time for her dance. Haven't heard back yet from customer service tho have sent 2 emails, so I hope it makes it...
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4.0
I liked
  • Selection and pricing
I didn't like
  • How slow exchange is
#1102939
I purchased 2 dresses and my daughters tried them on and they were both too big. I went off their measurements and size guide. There are not free returnsor free shipping. I took the site credit so i could get my full credit back. I sent both dresses back in the same...
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2.5
#1101955
I’ve been trying to call your customer support for 5 days now. Every time I call it says the line has been disconnected, probably because of Hurricane Irma. Because we were affected by the storm, I am only just now able to email you. The dress I received was awful. It...
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1.6
I didn't like
  • Return policy and quality of the dress
#1100450
The dress came in with a little black dark spot in the front and I had no time dealing with this since the wedding ceremony was in two days after I received the order. I tried to wash it off after the wedding ceremony but it did not go away. I was a little bit...
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#1089173
The dress came at the expected time and it fit perfectly! I had to pay for expedited shipping because I needed it urgently and it came within the time frame. I ordered an extra small and I was scared it wouldn't fit but it did. Though it was a bit too long, which I...
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4.8
#1069542

Contact Promgirl

Mailing Address:
PromGirl, LLC.
105 Sleepy Hollow Drive
Middletown, DE 19709
Phone:
(888) 843-7766
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Although the party isn't for a while I know it'll be a hit. I am already getting complements on the dress just from friends and family seeing it. The style suits me and hugs my curves well. I know it'll be the life of my birthday party :).. I enjoy the cut and style...
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5.0
#1067794