Promgirl
Promgirl Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Promgirl has 3.6 star rating based on 271 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Dress, Quality, Dresses looked nice online.
Cons: Customer service, Return policy, Customer service and return policy.Recent recommendations regarding this business are as follows: "Negative", "Don't waste your money.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Promgirl has 3.6 star rating based on 271 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Dress, Quality, Dresses looked nice online.
Cons: Customer service, Return policy, Customer service and return policy.Recent recommendations regarding this business are as follows: "Negative", "Don't waste your money.".
Most users ask Promgirl for the refund as a solution to their issues.
Review authors value the most Website and Diversity of Products or Services. The price level of this organization is medium according to consumer reviews.
Media from reviews
Cannot get back refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerReturns
Preferred solution: Return dress to them and if they charge money from my account ,return money on my acvount
User's recommendation: Negative
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mobile, AlabamaDelay in delivery
Expensive dress $200 came with broken zipper won't honor it.
Preferred solution: Deliver product or service ordered
User's recommendation: Don't waste your money.
My Oder
Preferred solution: Deliver product or service ordered
I need a long red ball gown dress gown size dress 14
False advertising
- Talking to a brick wall re customer service officer morgan
- Return policy
- Customer service was absolutely the worst experience
Preferred solution: Full refund
Poor sizing
- Dresses looked nice online
WARNING: RIP OFF & PLAGIARISM
Poor quality
- Customer service on the phone
- Customer service except the supervisor
- Quality sucks
Preferred solution: Full refund
The app won’t let me create an account!
RUN !!!
Paid way too much for ***
If you are thinking of spending money with promgirl.com, I would highly recommend to look elsewhere. Don’t waste your time with their inventory.
Here is our story ... my daughter began looking for dresses for her winter formal and found one she loved on Promgirl.com - so we decided to purchase the dress. It was $149 with free shipping. When the dress arrived we had one day before the event. She tried it on to ensure it fit and took it off to prepare it for the next day. We began to steam out wrinkles and noticed one (1) stain on the bottom of the dress. It was nothing too major (even though I just bought what I thought was a “new” dress) and decided we didn’t have enough time to look for another outfit. The next day she began to wear the dress and within 2 hours of taking photos and showing up to the dance, one of the shoulder straps broke. A friend helped tie the strap together to keep going, but after the event and dinner which was a total of four (4) hours she came home to a dress that was ripped open on the waist of the dress line too. The dress fell apart through no fault of my daughter’s.
Bottom line, within six (6) hours of her wearing the dress - it was completely ruined. Needless to say, I was upset for spending $149 on a dress that won’t even be worn again.
I contacted their customer service and was told the following: “This kind of damage does not regularly happen with the dresses we sell. We do not have a standard time in which a dress would last, as that depends on many factors. However, they are not made for one time wear.” Interestingly enough - they want to say this, but only offer a $30 refund.
I will NEVER buy from them again and told them I would do anything in my power to inform potential buyers of the rip off of this company and product. Do not buy from them.
Sucked
Profiled
FALSE shipping claims, terrible customer service.
Preferred solution: Full refund
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Hello and thank you for contacting us. We have spoken with you several times and it was determined this item was not ordered from PromGirl.com but from a company called InstantDress.com.
It was suggested to contact them for return information.
We do not sell this particular item, nor do we use UPS for our shipping. Thank you, PromGirl