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2.3 Based on 22 reviews
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  • Customers like
    • Dress 2
    • Choice 1
    • Dresses looked nice online 1
  • Customers don't like
    • Customer service and return policy 3
    • Customer service 3
    • Return policy 2
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  • From mobile
  • Aug 02
  • #893411

I am extremely pleased with my purchase. Clothing quality superb and they are cur true to size

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Yes, the company states their return policy. I was willing to accept the terms. But the size of the dresses really did not match what I expected. I highly recommend considering a company with a better return policy. This company only gives you 2 weeks and takes a 10% restocking fee. Honestly, the quality of the dress is not worth the price you pay if you have to return. Now I have a dress that does not fit and can not send it back. I was out of... Read more

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I ordered several dresses for my son's wedding. The dress had to be plum. I wanted my daughters to help me determine which dress they preferred. I waited until the holiday when we would all be home together. I tried on the dresses and we made a determination of which dress we like the best. I did not realize the return policy was only 7 days. I had the dress approximately 15 days, a very reasonable time. I was not able to return the... Read more

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My daughters have ordered from this promgirl website many times and if were up to me I would tell them not too! The quality of these dresses are so cheaply made. I have three of them in my closet. My daughter recently received one with a zipper that didn't go all the way up. The return policy a nightmare. Most companies would apologize and send one out immediately due to the fact it takes time to get it altered. No, instead they want you to take... Read more

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  • From mobile
  • May 12
  • #846699

The picture was different from the actual dress

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PROMGIRL SUPPORT - Per my conversation with Kelly this morning, I returned the dresses. I cannot jump through any more ridiculous hoops to try and get you to be fair to me, the customer! As I explained in emails, live chat, with photos and verbally - neither of the dresses were worn - 1 was canceled after it didn't ship in time and it arrived too late for the event and the other is damaged / deffective!!!!! If your excuse for shipping bad... Read more

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  • From mobile
  • May 05
  • #842199

Horrible , pictures to come. Got the size wrong

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  • From mobile
  • May 05
  • #841900

I havent seen the dress yet, but my daughter loves it!! Arrived last Thursday.....

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I ordered a dress, just arrived today. The company tricks you into thinking it is Canadian (currency paid) as well as website is .ca. I was shocked to receive a delivery man at my door wanting $30.00 duty, considering it should not of being a international order. I was shocked to find out this dirty envelope (dress crumpled in a wrinkly ball) was actually from China. I opened it up to find a horrible dress, which didn't look a bit like the one I... Read more

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  • From mobile
  • May 03
  • #840539

The dress is lovely but it did not fit do well , I made a mistake ordering online I have wedding this Saturday and now I've been searching for a dress like crazy :(

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